FAQs

Where are you located?

Coffee Cookie & Me is located Blacktown, NSW Australia. In our online store you can place your order with shipping.

What are your delivery days and times?

We don't offer pick-up. All orders are delivered by Australia Post.

We dispatch orders on Monday, Wednesday and Friday.

Weekly menu orders (Saturday to Thursday) are processed on Friday and dispatched on Monday by Australia Post. Delivery usually takes 3 to 4 business days.

Delivery days may change when we attend an event, bazaar or pop-up shop.

Do you make local deliveries?

All orders are delivered by Australia Post. Hand delivery is available by special request. Please message us at orders@coffeecookieandme.com for more information.

Can I pick up my order?

No, we don't offer pick-up. As an online store, all orders are delivered by Australia Post. Hand delivery is available by special request. Please message us at orders@coffeecookieandme.com for more information.

Why can't I order just one cookie?

Our minimum order is 6 cookies. This helps us bake efficiently and keep every order at its best.

Every cookie is baked to order in our commercial kitchen, so it's as fresh as possible when it arrives at your door.

How should I store my cookies?

Keep your cookies in their sealed packaging and enjoy them within 1 week.

For that warm, gooey centre, take them out of the packaging and heat in a preheated oven at 180°C for 5 to 8 minutes (our favourite), or in the microwave for 10 seconds.

Want to save some for later? Freeze them in their sealed packaging inside an airtight container for up to 2 months. When you're ready, bake from frozen (out of the packaging) at 180°C for 8 to 10 minutes, or until warm in the centre.

Do your cookies contain allergens?

Our cookies are baked in a commercial kitchen that handles wheat, nuts, eggs and dairy. We share equipment and utensils across all our products, so while we take care to avoid cross-contamination, we can't guarantee any product is allergen free.

If you have an allergy, please message us at orders@coffeecookieandme.com before ordering.

What are the ingredients of your cookies?

Every cookie is made fresh with high-quality ingredients and no preservatives.

Do you make vegan or gluten-free cookies?

Yes, we can make vegan and gluten-free cookies to order. Please message us at orders@coffeecookieandme.com to ask which flavours are available.

Please note our kitchen also handles wheat, so our gluten-free cookies may contain traces of gluten.